1. Subscription & Payments

All payments are securely processed. By purchasing a service or subscription, you agree to the selected billing cycle (monthly, quarterly, or yearly).

2. Refund Eligibility

Refunds are reviewed on a case-by-case basis and may be approved in the following situations:

• You were charged more than once for the same service due to a billing error.

• Ongoing technical issues prevented service access, and the issue remained unresolved after contacting our support team within 7 business days.

• An unauthorized or fraudulent charge is reported within 7 days of the transaction.

Non-Refundable Cases:

• Change of mind after purchase.

• Partial use of a subscription period.

• Failure to cancel a trial or subscription before renewal.

3. Free Trial Policy

Free trials are not billed during the trial period. To avoid charges, cancellation must be completed at least 24 hours before the trial ends. Once converted to a paid plan, charges are non-refundable.

4. How to Request a Refund

To request a refund, contact us at:
📧 support@xmradioconnect.urbanpetsgrooming.in

Please include:

• Full Name

• Account Email

• Order Number / Transaction ID

• Reason for Refund

Our team typically reviews requests within 3–5 business days. If approved, funds will be returned to your original payment method within 7–10 business days, subject to your bank’s processing times.

5. Subscription Cancellation

You may cancel your subscription at any time. Access will remain active until the end of the current billing cycle. Cancellation prevents future charges but does not issue refunds for past payments.

6. Contact Us

If you have questions regarding billing or refunds, reach out to our support team:

• Email: support@xmradioconnect.urbanpetsgrooming.in

• Website: xmradioconnect.com